RETURN & EXCHANGE POLICY
RETURN ADDRESS
6th FLOOR, OFFICE 636, BLDG. 247, ROAD 1704, BLOCK 317, DIPLOMATIC AREA, BAHRAIN
TEL NO: +973 35001212
OPENS SUNDAY-THURSDAY 9:00AM – 4:00PM
Our customers are our assets, so your satisfaction is our number one priority. Our after-sale service is always available and we welcome your queries, complains and suggestions 24/7 via our email.
Returns, Exchanges and Refunds
Returns – Item must be returned to us within 10 days from the date of received. We must re-sell the item; hence it is only fair you return it in the exact same condition as we sent it to you namely, the item must be unworn, in the original condition, must be sealed with original Sentiments Jewelry packaging, accompanied by the original item certificate, and original invoice. (Please refer to our Refund Policy for Refunds on Returns).
Refund– If you changed your mind for any reason, you have up to 5 days maximum for a refund guarantee. Processing will start from the date of receipt as we have to do an item verification, quality/authenticity checks and payment reversals. Sentiments Jewelry only refund the full amount you paid online, excluding Tax & Import Fees collected in your country.
Shipping – We use UBEX worldwide, within Bahrain and selected GCC countries we may use alternate suppliers. Our aim is to get your order to you as fast and cost effective as possible, so we use suppliers who can deliver on this only.
STEP1 – Place the item(s) in original packaging. Make sure that before you enclose and seal the items, the packaging is complete with original invoices and return it within 7 days from the date you received the item.
STEP2 – Ship the item to the address provided by the Shipping Company
STEP3 – Once we received and approved the item as a legitimate return, you will receive an email confirmation and your purchase will be refunded against the payment method originally used. It may take 7-10 working days to reflect in your bank.
IMPORTANT: sentimentsjewellery.com will not accept items that indicate or show any signs tampering or modifications on the items and such items will be returned to the sender immediately. Customized Jewelry are excluded from the Return and Refund mentioned above and cannot be returned or refunded. sentimentsjewellery.com only sells authentic natural stones and metals unless otherwise specified on your warranty All Sentiments items details and specifications related to gold weight and diamond details are clearly printed on your item label.
INTERNATIONAL RETURN.
The company will be responsible for arranging to have the item(s) returned to us against the courier (UBEX) we used for shipping the item(s) .
In the event of failure to return any item(s) to us within the time limits stated, even though validly cancelled through emails and chat, we reserve the right to charge any cost of recovery of the item(s) and you will of course be notified accordingly.
PLEASE NOTE
If you would like to exchange your purchased item for an alternative one, please email us at support@sentimentsjewellery.com, alternatively you can contact us to our chat room located at the bottom of this website, serves you Sunday-Thursday at 9:00AM-5:00PM.
To return an item to us for exchange, please follow the procedure detailed above.
In the event of failure to return any item to us within the time limits stated, even though validly cancelled through emails or chat, we reserve the right to charge additional cost of recovery of the item(s).
Conditions
- Returns are possible only if the item is of incorrect size, received damaged or defective.
- The items should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
We will not be able to offer an exchange if the item has been resized, altered or damaged. In this case we will have to return the item back to the customer at the customer’s expense. - In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.
Steps to follow
Steps to follow
- Send us an email support@sentimentsjewellery.com.
- We will respond from us within 72 hours.
- Pack the item and ship it to the address stated in point 4 below with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there are no further damage of items in transit.
- Sentiments Jewellery, 6th FLOOR, OFFICE 636, BLDG. 247, ROAD 1704 BLOCK 317 DIPLOMATIC AREA, BAHRAIN TEL NO: +973 35001212.
SECTION 1- PRIVACY
You can be assured of your privacy from us. We will not divulge your personal information to anyone. All of the personal data received by Sentiments Jewelry Co. W.L.L. is private and is kept confidential and is used only to process your order. We do not sell or rent our customer list or any personal information to any other person, company or organization. We encrypt order information for your protection using industry-standard SSL encryption. SSL encrypts your personal account information and secures your purchase and credit card information. We do not sell or market your email or order information of our customers to other companies. When you place an order with us, we ask for the standard personal information in our order form such as name, address, email, contact phone number, etc. – in order for us to ship your order to you. This information is kept secure in protected systems. We may use this information to contact you (via email for example) regarding a pending order.
SECTION 2 – INDEMNITY
You agree to indemnify, defend and hold harmless https://sentimentsjewellery.com/, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website of your breach of these Terms of Service.
SECTION 3 – INVALIDITY
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected. All other clauses remaining in full force and effect. As far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
SECTION 4 – COMPLAINTS
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
SECTION 6 – ENTIRE AGREEMENT
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and https://sentimentsjewellery.com/ . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of https://sentimentsjewellery.com/.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact Sentiments Jewelry Co. W.L.L here; support@sentimentsjewellery.com.
Shipping:
International
We ship most international packages via UBEX or as specified. Shipping fees are calculated on an approximate basis, and the difference is covered by us. No additional charges will apply to you if your order was shipped in multiple parcels.
Where We Ship
We ship worldwide. So we have got you covered wherever you are.
Sentiments Jewelry allows you to place an Order 24/7 but here are some conditions you need to consider:
Orders placed after 12pm Sundays to Thursdays will ship the next business day.
Orders placed on Thursday after 12pm to Saturdays will be processed and will ship on Sunday.
TAX & IMPORT FEES NOT INCLUDED.
Sentiments Jewelry will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Customs policies vary widely from country to country, so you should contact your local Customs officer for further information.
